PRIVACY POLICY
At AEXIS, we place great importance on data protection. In this Privacy Policy, you will find all information on how we ensure the confidentiality of our clients' and users' data across our websites: www.aexis.com, aexis.fr, aexis.nl, aexis.be. If you still have questions after reading this policy or if you experience any issues with our services or our website, please do not hesitate to contact us.
When does this Privacy Policy apply?
This Privacy Policy applies to the processing of data by AEXIS INTERNATIONAL NV, whose registered office is located at Leuvensesteenweg 392, 1932 Sint-Stevens-Woluwe, registered with the Crossroads Bank for Enterprises under number 0464.642.569 (hereinafter referred to as "AEXIS") and all its affiliated companies (within the meaning of Article 11 of the Belgian Companies Code) that use data or information collected via the following address: www.aexis.com, .fr, .be, .nl (hereinafter referred to as the 'Website'), as well as via all websites operated by AEXIS under domain names including, but not limited to, aexis.com, aexis.fr, aexis.nl, aexis.be, and their associated subdomains.
This Privacy Policy applies to the personal data we collect about you for the purpose of offering you our products and services. If you use our Website as a visitor, subscribe to our newsletter, submit a request via the contact form, or otherwise use our Website, we will collect and process all data you provide to us and on the basis of which you can be identified (the "personal data") in accordance with this Privacy Policy and applicable legislation.
By using the AEXIS website or sharing your personal data with us, you accept this Privacy Policy. If you do not agree with this Privacy Policy, you must refrain from using the website and from sharing your personal data with us.
AEXIS may amend this Privacy Policy at any time, without prior notice, in order to comply with its legal obligations and/or to improve its services. We recommend that you consult this Privacy Policy regularly to ensure that you remain aware of any potential changes and understand how your personal data may be used.
What does "data processing" mean and who controls it?
By "data processing" we mean the storage, collection, processing, copying, transfer and deletion of data.
The data controller is AEXIS itself.
Which personal data do we collect?
We collect your email address, your company name, and any contact message you may leave. We also retain data received via third parties, contact forms, events, promotions, commercial campaigns, etc. We may also collect data about you through the use of our websites, social media, email responses, cookies, click data, browsing data and other technologies. For professional clients or companies with whom we (may) enter into collaboration, we also retain the contact details of designated contact persons. Potential interests that our services and activities may address are also recorded. In summary:
- Data provided by visitors on our website (name, email, phone number). - Analytical data obtained through the use of cookies. - Data related to our clients.
We may also come into possession of personal data in the context of company acquisitions.
AEXIS does not intentionally request or collect personal data from children under the age of 12. If AEXIS becomes aware that it has inadvertently collected data from a child under the age of 12, it will delete the relevant personal data from its records as quickly as reasonably possible.
How long will this personal data be retained?
AEXIS does not retain collected personal data for longer than five years, and never longer than legally permitted or required to achieve the purposes set out in this Privacy Policy.
Why does AEXIS collect personal data and how is it used?
AEXIS collects the personal information necessary to ensure the optimal functioning of the website. AEXIS may use this information for informational actions or communications. AEXIS also collects information in log files. This information is used for internal purposes, including traffic and profile analysis. This enables us to further improve the services provided through the website.
AEXIS collects and uses personal data strictly for the purposes for which the data was obtained. AEXIS may use your personal data for all or part of the following purposes:
Requests
To process and handle your requests and inform you of their status.
Account maintenance
To create and maintain your accounts with AEXIS.
Customer service
To better serve you as a current or prospective client, including responding to your questions, complaints and general feedback about our products. Our customer service may be provided through various communication channels, including email, letter, telephone and online chat.
Customer engagement
To involve you more actively in our products and services. This may include the use or publication of consumer-generated content.
Personalisation
AEXIS may combine personal data collected via one source (e.g. a website) with data originating from a different source (e.g. an offline event). This enables AEXIS to obtain a more comprehensive profile of you as a consumer, allowing AEXIS to serve you better and in a more personalised manner, including in relation to the following:
- Websites: to improve and personalise your experience on our websites through the use of data such as login details, technical computer information and/or information regarding prior website usage;
- Products and services: to improve AEXIS products and services, better align them with your needs and identify new opportunities. This includes the use of demographic information, consumer profiling data and customer feedback; and
- Interest-based advertising and emails: to display advertisements and send communications tailored to your interests by linking activities or information collected on AEXIS websites with data collected about you on third-party websites. This type of advertising is also known as "targeted advertising" or "online behavioural advertising" and is generally carried out via cookies or similar technologies.
Note: This section contains information specific to Belgium and the Netherlands.
Advertising messages
To send advertising messages if you have subscribed to receive such communications (including information about AEXIS, its products and services, events and promotions). These messages may be distributed electronically (e.g. SMS, email and online advertising) and by postal mail.
Social features
To provide you with certain social features, including:
- Community features on an AEXIS website: When you visit an AEXIS website offering community functionality and share photos, videos, illustrations or other content, AEXIS may use and display the personal data you have shared on these websites.
- Viral website features: AEXIS may use your personal data to offer viral website features, including a "referral" programme, enabling you to share certain reports, product information, promotions and other content with family and friends. Personal contact details (including names and email addresses) are generally collected and used for this purpose in order to deliver the relevant message or content to the recipients.
- Third-party social networks: AEXIS may use your personal data when you use third-party social networking features such as "Facebook Connect" or "Facebook Like". These functions may be integrated into AEXIS websites, for example for the organisation of contests and to enable content sharing with friends. When using these features, AEXIS may obtain certain personal data about you via the relevant social network. Further information on how these features operate and what profile data AEXIS may obtain can be found on the respective social network’s website.
- Third-party marketing automation plugins: Our website uses a number of marketing automation plugins. These third parties may use cookies. We use the following marketing automation tools: Sharpspring. Please refer to the cookie policy of these third parties:
(a) Sharpspring
Note: This section contains information specific to Belgium and the Netherlands.
Other specific purposes
We may use your personal data for other specific commercial purposes, including the day-to-day operation and security of AEXIS websites, the conduct of demographic studies or audits, and to contact you for customer surveys.
Cookies and tracking tools used
In order to better understand the use of the website and improve our services, AEXIS uses various tracking and data collection tools. These tools may place cookies in your browser or collect information such as your IP address, browser type or pages visited, for statistical, functional or marketing purposes. The placement of these cookies only occurs after obtaining your explicit consent via our cookie consent manager (CMP) integrated into the website.
The tools used on our site include:
- AEXIS Cookie Manager: to collect, manage and record your consent in accordance with the General Data Protection Regulation (GDPR). - Google Analytics 4 (GA4): to analyse website traffic and user behaviour. - Leadinfo: to identify companies visiting our site based on their IP addresses. - HubSpot: for contact form management, interaction tracking and the sending of personalised emails.
You may modify or withdraw your consent at any time by clicking the “Cookie settings” link available at the bottom of each page. For more information, please refer to our cookie statement, which details the full list of cookies used, their retention period and their purpose.
We use two services provided by Vercel Inc. to analyse and improve the performance of our website
Vercel Analytics;
- This service allows us to measure traffic and usage of our website (e.g. number of visitors, pages viewed, duration of visits). Unlike other analytics tools, Vercel Analytics does not collect personally identifiable information, does not use cookies and does not store full IP addresses. The data is processed in an aggregated and anonymised manner.
Vercel Speed Insights;
- This service measures the technical performance of our website (e.g. loading times, Core Web Vitals, user experience). This data is collected anonymously and is used solely to optimise the speed and reliability of our website.
Does AEXIS transfer your personal data to third parties?
AEXIS undertakes to process your data in a confidential manner and does not sell your personal data to third parties, either in whole or in part.
However, AEXIS may share your data with service providers that it engages to administer the website or to perform services on behalf of AEXIS. These service providers may therefore have access to your personal data and may use it only to the extent necessary to carry out their assigned tasks.
With regard to your data, AEXIS will act in accordance with European legislation on the protection of personal data.
What are your rights and how can you exercise them?
All visitors to the Website have the right to access, copy, modify, correct and delete their data, free of charge.
You may exercise these rights by submitting a request to us.
Right of access, copying and rectification
You have the right to request access to your personal data. If AEXIS is unable to provide you with access to your personal data, it will inform you of the reason for such refusal.
You also have the right to request that AEXIS correct any inaccuracies in your personal data or complete any incomplete personal data.
Right to erasure and restriction of processing
You have the right to request the erasure of your data when it is no longer necessary for the purposes pursued by AEXIS, when you withdraw your consent, or when the processing would be unlawful.
In such cases, you must submit a signed and dated request to AEXIS, accompanied by a copy of your identity card.
AEXIS may refuse to erase data in the context of legal proceedings or in order to safeguard the rights of others.
In such cases, you may request a restriction of the processing of the data.
Right to unsubscribe from advertising messages
You have the right to opt out of advertising messages relating to AEXIS and may do so by following the instructions provided in the relevant advertising message or by submitting a request to us.
Right to data portability
You have the right to transfer personal data from AEXIS to another data controller in a practical and structured manner.
Right to lodge a complaint
If you encounter difficulties in exercising your rights or believe that AEXIS is not complying with its obligations, you may lodge a complaint with the Belgian Data Protection Authority (www.privacycommission.be).
What measures does AEXIS take to protect your personal data?
AEXIS uses conventional techniques in line with current technological developments to protect information shared by visitors against loss, misuse, alteration or destruction.
AEXIS has implemented several measures to safeguard your personal data, including:
- Secure corporate environment: AEXIS stores your data in secure corporate environments that are only accessible to AEXIS employees, agents and contractors on a strict need-to-know basis. AEXIS also complies with generally accepted industry standards in this regard. - Encryption of payment data: AEXIS uses industry-standard encryption to protect sensitive financial information, including credit card details transmitted via the Internet (for example when making a payment in an AEXIS online store). - Prior authentication for account access: AEXIS verifies the identity of registered users (login and password) before granting access to their account or allowing modifications. This aims to prevent access by unauthorised persons.
Please note that these safeguards do not apply to personal data shared in public areas, such as community websites.
To the extent possible, AEXIS takes all reasonable measures to ensure the confidentiality of the personal data shared by consumers. Nevertheless, each visitor must acknowledge that transmitting personal data via the Internet is never entirely risk-free. The visitor therefore acknowledges that any potential direct or indirect damage resulting from the unlawful or abusive use of personal data by unauthorised third parties cannot be attributed to AEXIS, nor can AEXIS be held liable for such damage, unless such damage has been undeniably and primarily caused by intentional misconduct or gross negligence on the part of AEXIS.
What options do you have if something goes wrong with the protection of your personal data?
In the event of a security incident affecting your personal data, AEXIS will notify the affected parties as well as the competent supervisory authority within a maximum period of 72 hours, in accordance with the GDPR.
AEXIS undertakes to take all reasonable steps to swiftly remedy the situation, limit any potential impact and continuously improve its security measures in order to prevent future incidents.
As a user, you have the right to lodge a complaint with the data protection authority of your country:
- Belgium: Data Protection Authority — https://www.autoriteprotectiondonnees.be/
- France: Commission Nationale de l'Informatique et des Libertés (CNIL) — https://www.cnil.fr/
- Netherlands: Autoriteit Persoonsgegevens — https://autoriteitpersoonsgegevens.nl/
You may also contact AEXIS with any questions or requests relating to your personal data.
Applicable law and disputes
This Privacy Policy is governed by the General Data Protection Regulation (GDPR) as well as by the applicable national legislation in the countries in which AEXIS operates (Belgium, France and the Netherlands).
In the event of a dispute relating to the interpretation or application of this policy, the competent courts shall be those of the country in which the AEXIS entity responsible for the processing is established:
- For AEXIS Belgium: courts of Brussels. - For AEXIS France: competent courts of Paris. - For AEXIS Netherlands: competent courts of The Hague.
An amicable settlement will be sought prior to any legal proceedings.
How to contact us
AEXIS acts as the "data controller" for the personal data it processes under this Privacy Policy. If you have any questions or comments regarding this Privacy Policy or the way AEXIS collects personal data, please feel free to contact us via:
Email: info@be.aexis.com Phone: +32 2 725 16 44 Mail: AEXIS INTERNATIONAL NV, Leuvensesteenweg 392, 1932 Sint-Stevens-Woluwe
Last updated: 21 November 2025
Contact Details
Email: info@be.aexis.com Phone: +32 2 725 16 44 Address: AEXIS INTERNATIONAL NV, Leuvensesteenweg 392, 1932 Sint-Stevens-Woluwe